The Citizen’s Advice Bureau (CAB) is a key part of people getting advice often to cope with changes in their circumstances. Of all the cases with which the CAB deal, benefits and debt are the top two issues raised.
At the beginning of my stint with the CAB I sat in with the reception team. Clients went through an initial assessment and then were signposted to other CAB services.
I was also fortunate to be allowed to sit in on two interviews between CAB advisers and clients. Training and professionalism were strongly in evidence particularly in dealing with often complex cases and distressed people.
Harrogate CAB is preparing to move to new purpose-built headquarters near the ODEON cinema. There is clearly a lot of preparation going on for the move.
I am Patron of the project and am pleased to see that preparations are moving on apace. Much of the preparatory work is to ensure that the CAB service will move to the new headquarters quickly and efficiently so to provide continuity of service to clients.
Another interesting and rewarding Volunteer Week visit. Anyone wanting to volunteer with Harrogate CAB can contact them via their website.